Shipping & Delivery Policy

Last Updated: August 2026

At Comfort Hub, we aim to make your shopping experience simple, reliable and convenient. We deliver footwear orders across Pakistan through our trusted courier partners.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and other serviceable areas covered by our courier partners.

Delivery availability may depend on the courier service in your area.

2. Delivery Charges

Delivery charges are calculated according to the applicable order and delivery conditions shown on our website.

From time to time, Comfort Hub may offer Free Delivery promotions. Free delivery is subject to the terms mentioned with the specific offer.

3. Estimated Delivery Time

Orders are normally delivered within approximately 2–5 working days after order confirmation.

Delivery to remote areas may take additional time.

Delivery times can also be affected by:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Address-related issues
  • Unforeseen circumstances

We appreciate your patience in such situations.

4. Order Confirmation

After you place an order, our team may contact you to confirm your order and delivery details.

Orders may be processed after successful confirmation.

Incorrect or incomplete information may cause delays or cancellation.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders, the customer must pay the complete order amount to the courier at the time of delivery.

6. Online Payments

Where online payment is available, customers may complete their payment through the payment methods provided by Comfort Hub.

Orders paid online are still subject to product availability and successful order processing.

7. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the available courier service.

Customers can use the tracking details to follow their shipment.

8. Delivery Address

Please provide a complete and accurate delivery address, including:

  • Full Name
  • Active Phone Number
  • House/Street Address
  • Area
  • City
  • Any important delivery instructions

Comfort Hub is not responsible for delays caused by incorrect or incomplete information provided by the customer.

9. Failed Delivery Attempts

Please ensure that you or an authorized person is available to receive the parcel.

If delivery fails because of:

  • Customer unavailable
  • Incorrect address
  • Unreachable phone number
  • Refusal to receive the parcel
  • Repeated failed delivery attempts

the order may be returned to Comfort Hub and additional delivery charges or other conditions may apply.

10. Delayed Deliveries

Although we work with our courier partners to provide timely delivery, some delays may occur due to circumstances beyond our control.

We cannot guarantee an exact delivery date or time.

11. Damaged Parcel

If your parcel appears damaged at the time of delivery, please contact Comfort Hub as soon as possible.

We may request photographs, videos or other information to investigate the issue and assist you accordingly.

12. Contact Us

For questions regarding shipping or delivery, please contact us:

Comfort Hub
Phone / WhatsApp: 0313-4380024
Email: info@comforthub.pk
Location: Sheikhupura, Pakistan