Refund Policy

Last Updated: August 2026

At Comfort Hub, customer satisfaction is important to us. We want every customer to have a smooth and reliable shopping experience. If there is an issue with your order, our team is here to help.

1. Refund Eligibility

A refund may be considered in the following situations:

  • Your order cannot be fulfilled due to product unavailability.
  • You receive a damaged or defective product and a refund is approved.
  • You receive the wrong product and a suitable replacement is not available.
  • Another issue occurs on the Comfort Hub side that makes the order eligible for a refund.

Refunds are subject to review and approval by Comfort Hub.

2. Refund Request Time

Refund requests should be submitted within 7 days of receiving the order.

Requests made after this period may not be accepted.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may ask you to provide clear photos or videos of the product and packaging so our team can verify the issue.

After verification, we will inform you whether the order qualifies for a refund or exchange.

4. Products Not Eligible for Refund

A refund may not be available if the product has been:

  • Worn or used
  • Washed or damaged after delivery
  • Altered or modified
  • Damaged due to customer misuse
  • Returned without prior approval
  • Returned without its original packaging where applicable

5. Refund Process

To request a refund:

Step 1: Contact Comfort Hub through WhatsApp or phone.

Step 2: Provide your order details and explain the reason for your refund request.

Step 3: Send photos/videos if requested by our team.

Step 4: Our team will review the request and confirm the available resolution.

Step 5: If the refund is approved, we will provide further instructions regarding the refund process.

6. Refund Amount

If a refund is approved, the refundable amount will be determined based on the specific circumstances of the order.

Any applicable delivery or return charges may be deducted where appropriate.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return, exchange or refund process will apply.

8. Refund Processing Time

Once a refund has been approved, Comfort Hub will process it according to the applicable payment method and circumstances of the order.

The time required for the refund to appear may vary depending on the payment method or financial institution.

9. Important Note

Comfort Hub reviews refund requests individually to ensure a fair process for both customers and the business.

We recommend checking your product details, size and order information carefully before placing an order.

10. Contact Us

For refund-related questions or requests, please contact us:

Comfort Hub
Phone / WhatsApp: 0313-4380024
Email: info@comforthub.pk
Location: Sheikhupura, Pakistan