Returns & Exchange Policy

Last Updated: August 2026

At Comfort Hub, customer satisfaction is important to us. We want you to receive the right product in the right condition. If there is an issue with your order, our team is here to help.

1. Exchange Eligibility

An exchange may be requested in the following situations:

  • Wrong size received
  • Wrong product received
  • Product received damaged or defective
  • Product has a manufacturing issue

The product must be unused, unworn and in its original condition, with its original packaging and accessories where applicable.

2. Size Exchange

If you receive the wrong size or the selected size does not fit, you may contact us to request an exchange.

Size exchange is subject to availability of the required size.

Customers should contact Comfort Hub as soon as possible after receiving the order.

3. Wrong or Damaged Product

If you receive a product different from what you ordered, or the product arrives damaged or defective, please contact us promptly.

We may ask you to provide clear photos or videos of the product and packaging so our team can verify the issue.

After verification, we will guide you through the exchange or resolution process.

4. Return & Exchange Time

Return or exchange requests should be submitted within 7 days of receiving the order.

Requests made after this period may not be accepted.

5. Products That Cannot Be Returned or Exchanged

For hygiene and product-safety reasons, we may not accept products that are:

  • Worn or used
  • Washed or damaged after delivery
  • Altered or modified
  • Missing original packaging
  • Damaged due to customer misuse
  • Returned without prior approval

6. Exchange Process

To request an exchange:

Step 1: Contact Comfort Hub through WhatsApp or phone.

Step 2: Provide your order details and explain the issue.

Step 3: Send photos/videos if requested by our team.

Step 4: Once approved, our team will provide the next instructions for the exchange.

7. Exchange Delivery Charges

If the issue is caused by Comfort Hub, such as receiving the wrong or defective product, we will assist with the applicable exchange delivery arrangements.

For size exchanges or customer preference-based exchanges, applicable delivery charges may be the customer’s responsibility.

8. Refunds

Refunds are only applicable where a refund is approved by Comfort Hub.

If an order cannot be fulfilled because the product is unavailable or another issue occurs on our side, we will discuss the available resolution with the customer.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/exchange process.

10. Important Note

Please check your size, product details and order information carefully before placing your order.

Comfort Hub reserves the right to review each return or exchange request individually to prevent misuse of the policy.

11. Contact Us

For returns and exchanges, contact us:

Comfort Hub
Phone / WhatsApp: 0313-4380024
Email: info@comforthub.pk
Location: Sheikhupura, Pakistan